Terms and Conditions

Terms and Conditions

TERMS & CONDITIONS

DELIVERY OF PRODUCTS

  1. Delivery of the Products shall be made to the address you specify in your Order.
  2. Shipping & packing charges: Shipping and packing charges shall be shouldered by buyers separate from the Order form.
  3. Delivery timeframe: You acknowledge that delivery of the Products is subject to availability of the Products.
  4. All delivery timeframes given are estimates only and delays can occur.
  5. If the delivery of your Product is delayed, our Tekplay Agent will inform you accordingly via E-mail/Text/Call/Chat and your Product will be dispatched as soon as it becomes available.
  6. Deemed receipt: In the event you do not receive the Product by the projected delivery date provided, please call out designated contact numbers for status updates.

HOW TO RETURN?

STEP 1: CHECK IF STILL UNDER WARRANTY

Upon purchase at Tekplay Store, your order comes with a warranty period.

Before returning the item, here’s the checklist if you are still eligible for warranty period

  1. If you already keep your OR for warranty claim.
  2. We have 7 days replacement if the item/s are proven to have damage or defect
  3. All item purchase at Tekplay Store is eligible for 1 year warranty for damage or factory defect.
  4. If Eligible to claim for warranty proceed to Step 2.

STEP 2: CALL OUR SERVICE CENTER TO ASSIST YOU

You may contact our assigned service center Tekzone at the following numbers
Metro Manila – 7051797 or 7051734 local 1373
Cebu – (032) 4227510